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Technical Systems Analyst

The Company

Headquartered in Oshawa, Ontario, H2O operates 8 hydroelectric generating stations located in Ontario.  In Ontario H2O Power is the third largest provider of hydroelectric power in the province. H2O is majority-owned by PSP Investments, one of Canada’s largest pension investment managers.

LOCATIONOshawa, ON, Canada (Remote work available)

The Position

Reporting to the IS Manager, The Technical Systems Analyst position provides technical support and maintenance to all technology within the Company with a primary focus on SCADA and its associated systems. During the pandemic this position will work remotely until the company determines that the COVID situation has reached a sustained level allowing a safe transition to work in the Oshawa office.  Following this hybrid work will be available to staff in the head office.

Key Responsibilities:

  • Monitor and action assigned tickets in the queue while paying careful attention to requirements and timelines.
  • Open, track and close incidents and IMAC request tickets.
  • Perform daily system health checks, address issues and document results.
  • Monitor and maintain systems performance and troubleshoot outages within specified Service Level Agreements.
  • Lead assigned projects and provide subject matter expertise to diagnose and remedy escalated. by the business, project stakeholders and/or other members of the IS team.
  • Collaborate with the Managed Services team on any system issues and alerts.
  • Perform quality control checks on our infrastructure environments.
  • Act as an escalation point for all Microsoft technology issues as required.
  • Maintain an agile mindset with constant focus on delivering the right solutions for the organization.
  • Assist with defining project scope and designing workflow solutions.
  • Collaborate with your team to improving IS Design and Build standards.
  • Provide feedback for the future of the technology practice (evaluating vendors, products, solutions, etc.).
  • Assist with infrastructure designing and scoping solutions for new initiatives.
  • Escalate critical incidents as necessary while maintaining stakeholder communication.
  • Contribute/develop documentation of processes, systems, and configurations.
  • Support the configuration, installation and testing of current and/or new systems.
  • Use industry standard monitoring and analysis tools as required.
  • Develop and ensure routine backups, images, Anti-Virus on selected OT equipment are maintained.
  • Assist in the creation, support, and maintenance of operational documentation.
  • Ensure security guidelines are adhered to and maintained with remote vendor access and across all environments.
  • Act as an IS resource to engineering teams on projects providing solid feedback to both groups.
  • Provide support for all Plant operations Networks, HMI, historians, Analytical tools etc. as needed.
  • Adhere to fundamental change management principles.
  • Work with 3rd party technical support provider providing a local IT presence when required.
  • Carry out additional IT Support tasks as required.

 Skills and Experience:

  • College diploma in Electrical/Electronic Technology or University degree in Computer Science, or equivalent, with additional training in digital control systems.
  • Minimum of 5 years of experience as a network/systems administrator with a proven track record of excellent service.
  • Minimum of 5 years’ experience in design, maintenance and support of server-based SCADA systems and digital control systems and support of the control aspects of power generation facilities.
  • Minimum of 3 years of experience supporting an OT/ICS environment with an understanding of SCADA systems such as ABB S+ and HMI.
  • Hands on experience configuring data acquisition devices such as PLCs SEL RTAC, Allen Bradley or Modicon.
  • Comfortable working in a team, and independently.
  • Self-motivated individual with a willingness to progress/improve processes and functions.
  • Understanding of urgency and caution when operating in a power systems environment.
  • Strong analytical, problem solving and communication skills.
  • Extremely high attention to detail, well organized with good documentation skills (Office 365).
  • Understanding of Plant Operations Technology (OT) equipment and operation reliance.
  • Working knowledge of NERC CIP compliancy as it relates to Cyber security at facilities
  • Strong understanding of security principles.
  • In-depth knowledge of the TCP / IP protocol suite, security architecture, securing and hardening Operating Systems, Networks, Databases and Applications.
  • Knowledge of Incident Response, life cycle management, Change management and Architecture review process.
  • Implementation and design/support experience with Microsoft Technologies including (but not limited to):
    • Microsoft server infrastructure
    • Windows 2008/2012/2016/2019
    • Active Directory, Authentication, SSO & Identity Management
    • Collaboration and Messaging
    • Exchange
    • Teams
    • SharePoint
    • Cloud Technologies
    • O365, Azure, Paas, SaaS
    • File & printer services

Training Certificates

The following training courses are considered assets.

  • CCNA, CompTia Network+ and Server+ or equivalent experience with layer 2-4 networking
  • MCPITP, MCSE, MCSA Server Certification or proven experience
  • Microsoft Server– AD, DNS, DHCP, GPO, IIS
  • Microsoft Office 365 administration
  • VMware vSphere virtualization and vCenter management platform
  • Cisco iOS, networking tools and concepts, TCP/IP fundamentals
  • Structured cabling and server rack management
  • PowerShell scripting knowledge
  • CISSP Certification


Travel requirements

  • Occasional travel within Ontario
  • Participation on an on-call rotations with the rest of the IS team.
  • As a condition of employment, all new employees must be fully vaccinated and provide satisfactory proof, unless approved for an exemption based on a protected ground in the Ontario Human Rights Code (“the Code”).

Applicants are invited to submit a detailed resume outlining your interests and qualifications through our careers site.

H2O Power is an Equal Opportunity Employer; promoting accessibility and inclusivity at work and offering accommodation for applicants as required and requested.